It is known that majority of interactions that happen in insurance agencies between insurance agents and customers are predictable and can be automated using chat/voice bots. Chat/voice bots have proven to significantly reduce customer care costs and create new digital experiences for sales and stronger customer relationships. Some of the repetitive tasks that a chat/voice bot can handle even better than a human includes premium/savings calculation, gentle payment reminder, customer feedback collection, records update or creation, and multilingual experience.
For this matter, we developed and tested a chat/voice bot for our customer that can be used to replace an insurance agent in interacting with the customer and executing daily routines. We offered our customer a scalable Chat/Voice Bot that could be easily configured and used even by other insurance companies in the US. Our expertise helped us to satisfy our customer requirements and deliver the project on budget and time.